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FINANCIAL SERVICES | MANUFACTURING | DISTRIBUTIVE TRADE | HOSPITALITY | PUBLIC SECTOR | HEALTH WORKERS | EDUCATIONAL INSTITUTIONS | GENERAL

FINANCIAL SERVICES TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Basic elements of banking

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The major goal of banks is to contribute significantly to achieve the macroeconomic objectives of economic transformation. No doubt, there persists a dearth of skills and competent manpower to fill critical positions in the banking industry-a critical segment of the economy. Even amongst the bank staff, there has been evident skills gap in the industry. This has negatively impacted customer management, adequate selling of banking services, profitability, driving CBN's financial inclusion project, etc. Before now, the two traditional functions of banks are mobilization of deposits and granting of loans and advances. However, banks of today have ventured considerably into different functions thereby nullifying the traditional definitions which now includes:
  • Receiving money from the surplus end
  • Granting of loan, acceptance of credit or the purchase of bills, etc.
  • The purchase and sales of securities on behalf of customers

Duration: Five Hours
  • Learn the raison d'etre of banks in the economy
  • Understand the critical role of banks in the economy
  • Learn how banks serve as catalysts to economic development
  • History of banking in Nigeria
  • Overview of Nigerian banking
  • Modern banking
  • Payment, Lending, International trade services of banking
  • Structure, legal and regulatory framework
  • Microfinance banking
  • Universal banking
  • The CBN
  • Issues in banking in Nigeria
Strategic marketing of bank products

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Marketing in today's complex bank environment is a tremendous challenge due to increased competition, knowledgeable customers, unpredictable market dynamics and regulatory pressures. Competency in product knowledge, pricing, positioning and good grasp of processes is no longer sufficient for marketing financial services. Successful marketing of financial services has moved more to marketing intelligence, competitive analysis and integrated strategy to defend and grow market share. This highly educative course consists of high level lecturing, practical market analysis, competitive analysis, market penetration and deepening strategies.

Duration: One day
  • Understanding the whole chain of marketing process and marketing mix
  • Carrying out an effective SWOT analysis
  • Understanding competitive analysis
  • Carrying out marketing intelligence
  • Learn market segmentation and penetration strategies
  • Definition / understanding of marketing
  • The marketing concept
  • Products VS services
  • Strategies for marketing bank products and services
  • The marketing mix
  • Sales process and selling skills
  • SWOT analysis VS the company's products and services
  • Competitive analysis
  • Intelligence gathering strategies
  • Territorial segmentation
Attitude and values reorientation

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A critical problem militating against growth and sustainability of most businesses especially private companies is attitudinal challenges from employees. These issues range from poor appreciation of corporate culture, organizational goals, objectives and vision; incessant complaints, lack of respect for employers, colleagues and customers. Attitude determines work and performance levels. A positive attitude simplifies processes, drives culture and performance. It encourages growth at personal and corporate levels. Business, family, community life, social interactions and governance are all characterized by core values. Value system and attitudes especially in work places have greatly deteriorated over the years in this country.

Duration: Five hours
  • Understanding attitudes and values orientation
  • Identify limiting beliefs
  • Replacing limiting beliefs with positive affirmations
  • Understanding the causes of negative attitudes
  • Identify appropriate attitude in business and corporate life
  • Contributing to organizational growth through winning attitudes
  • Perceptions and mindsets
  • Need for values re orientation
  • Limiting beliefs
  • Causes, characteristics and impact of negative attitude in organizations
  • Facts about attitude
  • Characteristics and consequences of negative attitudes
  • Values re- orientation
  • Achieving organizational growth and goals through positive attitude.
International Financial Reporting Standards (IFRS)

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In Nigeria, we are presently in the transition phase of IFRS adoption for SMEs and banks. Knowledge and skills gap still abound in most organizations on this critical reporting standard. There is therefore a need for not just theoretical provisions but also hands-on competence in executing IFRS conversion for banks and other businesses. Our faculty delivers expert knowledge and practical demonstration and application of IFRS in order to drive home both the knowledge and founding philosophies behind the standards in ways that create unforgettable learning experience.

Duration: One day
  • Understanding IFRS
  • Evaluating an organization's accounting transactions and linking it with IFRS
  • Ability to execute IFRS
  • Obtain a basic proficiency in IFRS necessary in a global environment
  • Acquire a broad overview of key IFRS definitions and concepts
  • Be introduced to the fundamental application of IFRS across a range of accounting topics
  • Five divergent points of values & information disclosed in financial statements under Nigerian GAAP and IFRS
  • Evaluating and re-charting entity's chart of accounts & framing of financial statements with IFRS
  • Demonstrating steps involved in converting balance sheet under Nigerian GAAP to opening IFRS statement of financial position
  • Converting comparative year profit or loss account prepared under the Nigerian GAAP to comparative IFRS statement of comprehensive income
  • Converting statement of cash-flow under Nigerian GAAP to the IFRS-based statement of cash-flow
  • Preparing IFRS conversion reconciliation accounts
Consultative selling skills

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Modern competitive business landscape has thrust upon banks the responsibility for articulated; result oriented and well targeted selling and relationship management to significantly increase market share through converting prospects and retaining existing clients. Successful selling of financial services has moved from focus on products and "unique offers" to a consultative approach; one in which staff are skilled in listening, understanding of customer needs, questioning and suggestive beneficial purchase options. This highly interactive course consists of systematic teaching, role plays and practical demonstrations. Each stage of the selling process will be examined thoroughly so that participants understand how to apply these skills in everyday sales situations. This is a program meant for banks where new growth levels are critically desired.

Duration: One day
  • Understanding sales in the promotional mix of the marketing mix
  • Learn the sequential stages of the sales process
  • Learn how to ask situation and problem questions to determine the real and implied needs
  • Understand selling of benefits
  • Overcoming objections
  • How to gain commitment
  • Definition and understanding of marketing
  • The marketing concept
  • Promotions mix
  • Sales in marketing
  • Sales and selling definition
  • Intelligence gathering strategies
  • Territorial segmentation
  • The sales process
  • Effective closing
  • Follow up / relationship management
Credit Administration

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This course is intended to provide guidance on how to develop and maintain a sound Credit Administration critical for anyone involved in the credit function in a bank. It is designed to ensure that safeguards are in place to manage the bank's loan portfolio in a safe and sound manner. This principle is paramount especially in our volatile economic environment and also due to the close scrutiny and pressure from the regulatory authorities. There is a compelling need for banks to sweat their funds through creating risk assets. Banks grow the economy through loans. The need to follow through the agreed transaction dynamics and conditions precedent cannot be overemphasized. Nothing collapses a bank faster than badly administered loan portfolio. This training is to ensure that safeguards are in place to manage the bank's loan portfolio

Duration: One day
  • Learn the road map to build and manage an effective credit administration
  • Understand how to satisfy regulators' requirements.
  • To operate a safe and sound bank from a credit risk perspective
  • Well defined credit culture established and supported by an effective loan policy
  • Highly effective risk assessment
  • Knowing how to balance risk and rewards through proper credit, ratio and cash flow analysis
  • Knowing how to report risk assessment by writing effective credit memoranda
  • Highly effective credit committee that
  • Utilize Credit Risk Rating to identify risk in the loan portfolio
Finance and Accounting for Non Accountants

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Application of financial accounting skills is necessary in every business transaction. While it is compulsory for accountants to manage financial assets and prepare financial statements, non- accountants need to understand the basic principles of finance and accounting to facilitate their operations and decisions for sustained results. They need to relate their decisions to financial considerations. This program is therefore designed to help participants who have no formal background in finance and accounting to develop an understanding of the essential features of these functions and apply them in their work situations

Duration: One day
  • Apply finance and accounting procedures in their work situations
  • Prepare and implement financial budgets
  • Prepare basic financial records
  • Identify cost centres and their relationship to overheads
  • Analyze and interpret basic financial statements.
  • Overview of finance and accounting
  • Principles of book keeping
  • Preparation of bank reconciliation
  • Operation of an imprest account
  • Cost control techniques
  • Cost and benefit analysis break even analysis
  • Preparation, analysis and interpretation of finance and accounting reports
  • Budgeting and budgetary control
Strategic Business Plan

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Effective strategy formulation skills are highly prized in corporate leaders. They are even much more essential during recessions. The ability to develop operational business strategies, then take those strategies from plan to action sets true leaders apart from others. Forward-looking strategy formulation can make the difference between a profitable business and one that stagnates. All entities aspire for growth; more importantly, planned growth. Growth can only occur through foresight, vision, understanding of the markets and competitive analysis, then taking action. Our strategic business plan training focuses on planned growth and business sustainability through deliberate set of actions.

Duration: One day
  • How to innovate the future and formulate an action plan.
  • Develop specific objectives to steer company in the right direction.
  • Arrange a team that will drive success.
  • Plan resources, money, and time
  • Create a culture of achievement
  • Learn to write a compelling vision / mission statements
  • Current performance review
  • Purpose, opportunities and potentials of the business
  • Vision / Mission statements and core values
  • SWOT analysis and establishing effective long-term strategic goals
  • Converting long-term strategic goals into a projected business plan
  • Five years financial projections
Cash-less banking and alternative transaction channels

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July 01, 2017; the CBN introduced cash-less banking policy to all the states in the economy. In spite of CBN's enlightenment campaigns, a survey reveals poor knowledge of this critical policy that will shape banking transactions amongst bankers. Disinterest by bankers to appreciate the policy and educate customers of alternate payment channels has caused customers to focus more on ways to beat this critical directive. Our cash-less banking and alternate payments training program covers all the critical aspects of cashless banking and also provides lucid insight into alternative platforms.

Duration: Four hours
  • Understand the imperative for the policy
  • Understand the cost reduction impact due to the policy
  • Learn the need to create awareness and to compel adherence
  • The critical need for cash-less banking in Nigeria.
  • The content of the Policy
  • Alternative payment channels-mobile banking, e-banking, online banking, cards, POS, corporate solutions, etc.
  • Benefits of the policy
  • Importance of creating awareness strategies
Customer experience management in the bank

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It is now easier for customers to research competitors and discover what others are offering in terms of value, pricing, and quality. There's a direct correlation between great customer experience and customer loyalty. In fact, customer service is so important; 86% of consumers are willing to pay more for a better experience! It's clear the key to prosperity in today's world is customer excitement. The advent of the social media has created new models for customer interaction. Customers don't simply want their problems fixed; they want to be valued. They're no longer content to be a number or name in your system; they want to build personal connections with the organizations they deal with. Move over customer service. Step in Customer Experience Management. CEM focuses on managing customer perceptions and expectations in the course of obtaining services from the bank. Customer feed-back methodologies is critically analyzed. CEM is more proactive, customer-centric and determines the patronage pulse of the organization. If fully driven, it delivers instant results.

Duration: Five hours
  • Learn to save cost by maintaining a happy existing-customer base
  • Boost sales with repeat customers
  • Increase overall customer service rating
  • Empower employees to handle problems
  • Boost the company's image
  • Provide above-and-beyond customer service
  • Generate feedback on relationships
  • Make customers feel valued
  • Customer Service VS Customer Experience
  • Customer Experience Management
  • Feedback collection methodologies and analysis
  • Service from the customer's perspective
  • Keys to generating more revenue per customer
  • Measurement tools for gauging staff performance and customer satisfaction
  • Strategies for creating a positive environment that fosters exceptional service
  • Relationship management towards building a customer - centric organization
Customer Service

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Customer satisfaction is requisite for sustained demand and operational success. Many organizations have customer satisfaction as a core value and this influences their strategies and program delivery. In an intensely competitive market environment, companies which pursue customer satisfaction as a core value must provide appropriate strategies and support programs. They must demonstrate a deep understanding of their customers and show commitment to customer service.

Duration: Five hours
  • Identify customers needs
  • Evaluate the quality of customer service programs
  • Evolve strategies and programs for enhancing customer satisfaction
  • Effectively implement customer service programs
  • Identify, advise and possibly solve customers problems
  • Customer behavior and satisfaction
  • Customer service value and skill indication
  • Developing customer profile
  • Communication for improved customer service
  • Enhancing technology for improved customer service
  • Handling customer complaints and crisis
  • Managing difficult customers
  • Building a customer-driven organization
Microfinance policy framework

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Large percentage of Nigerians is still excluded from financial services. A study carried out by Enhancing Financial Innovation and Access (EFInA) in August, 2010 revealed that 39.2 million representing 46.3 per cent of the adults in Nigeria are excluded from financial services. Out of the 53.7 per cent that had access, 36.3 per cent derive their financial services from the formal financial institutions, while 17.4 per cent exclusively patronized the informal sector. Also, the results of the survey revealed that Nigeria was lagging behind South Africa, Botswana and Kenya with 26 per cent, 33 per cent and 32.7 per cent in financial exclusion rate, respectively. Regrettably, the position has even worsened. This program focuses on understanding the framework and background, aims and objectives of micro- financing.

Duration: Five hours
  • Understand the need for micro finance banks and their impact in the economy
  • Learn the need for affordable financial services to the economically active poor
  • How to enhance service delivery to micro, small and medium enterprises
  • How to increase access to financial services to the active poor.
  • Understand the need for customer service and marketing in MFBs
  • Overview of Micro finance activities
  • Need for MFB policy framework
  • Assessment of the microfinance sub-sector
  • Gap in access to financial services.
  • The impact of financial crisis on MFBs
  • Regulatory expectations
Team Building for peak performance

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No man is an island. People make organizations and teams facilitate performances. For peak performance, organizations need groups or teams to deliver on deliverables. Staff must work together through group on personal assignments or projects. Achieving superior performance in dynamic business environment depends greatly on the quality of human resources available and their ability to work together as a team. This training is designed to equip participants with the ability to build effective work teams and to manage their subordinates in a way that enables them to show commitment to team effort and use their creative abilities to achieve organizational goals. Duration: One day
  • Build effective work teams
  • Develop team values
  • Contribute to the development process of teams
  • Analyze the performance level of teams for possible improvement
  • Lead and control teams effectively
  • Handle difficulties in teams
  • Communicate effectively with members
  • Team building role and function
  • Group dynamics
  • Stages of team development and improvement
  • Characteristics of effective teams
  • Team building exercises
  • Team leading and maintenance
  • Communication and interpersonal relations in teams
  • Problem solving/decision making
  • Handling team conflicts
  • The individual and personality traits
Risk Management

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Risk management is essential to the long-term sustainability of banks. Taking risks is part of conducting bank business. But that doesn't mean that risks can't be forecast and assessed before decisions are made. Risk management is the action taken to mitigate the risk to a level that ensures nobody gets hurt. Sadly; most financial institutions are unaware of the critical importance and various components of a comprehensive risk management regimen. This training program presents a framework for internal risk management systems and processes for financial institutions. It is majorly tailored to the management staff who play the most active roles in the bank's oversight and presents guidelines for implementing the core principles of effective risk management into the bank's culture and operations.

Duration: One day
  • Learn how to access, evaluate and mitigate risks in an organization
  • Understand how to minimize the impact of risk
  • Learn to practice risk management on an on-going basis.
  • Learn how to create a blueprint for a sound risk culture and smart decision-making.
  • Encourage others to think risk in a different way.
  • Introduction to Risk Management
  • Understanding the importance and value of risk management.
  • Designing a framework for systematically managing risks
  • Types of risks
  • Implementing Risk Management
  • Key principles of managing and monitoring credit, market, liquidity, operational and reputational risk
  • Risk-return mentality.
AML / KYC, KYCC, KYCB

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Anti-Money Laundering (AML) and Know Your Customer (KYC) are due diligence and regulatory requirements that financial institutions and other regulated companies must comply with to identify their customers and ascertain relevant information necessary for executing financial transactions. A financial institution should ensure that it is dealing with a legal person or organization (corporate or legal) by obtaining sufficient identification evidence. Beyond name matching, a key aspect of AML/KYC is to monitor customers' transactions against their documented profile.

Duration: Five Hours
  • Learn the importance and essential elements of AML / KYC
  • Effective customer profiling
  • Learning effective KYC / KYCB
  • Understanding the different stages of AML
  • Essential elements of a sound AML / KYC regime
  • Customer profiling
  • PEP (Politically exposed Persons)
  • AML / CFT Compliance program
  • Money Laundering (Prohibition) Acts
  • Suspicious Transactions
  • Stages in money laundering
  • Money Laundering acts
  • Duties of employees in an effective AML regime
Detecting Problem Loans and Bad Loan Management

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Banks grow the economy through loans. Nothing collapses a bank faster than badly administered loan portfolio. However, in most cases signs leading to bad loans are near visible to astute loan officers skilled in detecting potential problem loans. Detecting problem loans training sharpens the skill and ability to recognize potential problem loans early, to analyze credit and operational risks, and to proactively resolve them. However, loans still go bad either through negligence or intransigence of the borrower or due to external conditions. Case studies will provide an opportunity to apply what you have learned throughout the course designed to sharpen the ability of participants to also develop and implement successful workout programs.

Duration: Five Hours
  • Causes of business failure and loan losses.
  • Diagnose management / operating problems, potential problem loans.
  • Identify early warning signs.
  • Understand the process for analyzing problem loans.
  • Explore options for resolving problem loans, workout, and liquidation.
  • Understand the ways to minimize problem loans
  • Evaluating transaction dynamics of loans
  • Condition ns precedent to drawdown of facilities
  • Lending principles
  • Effective credit structuring and administration
  • Problem loan warning signs
  • Determine and evaluate the causes of problem loans.
  • Characteristics of a successful workout program, and the five stages of problem loan resolution.
  • Identify other collection devices such as judgment, levy, garnishment, etc
Work Ethic and Organizational Productivity

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Employee' attitude to duties and responsibilities has major effect on organizational productivity. Their commitment and loyalty to their organizations and their positive attitude to peers and superiors in the course of their job performance are necessary requirements for industrial harmony and higher productivity. Their respect for organizational core values has huge effect on results. Managers need to build positive work attitudes for the attainment of their organizations objectives. This program is designed to equip participants with the requisite skills and work values essential for fully exploiting the creative potentials of the human resources for improved productivity.

Duration: One day
  • Analyze prevailing work of ethics and their impact on organizational performance
  • Identify factors that have negative effects on employee attitude to work
  • Handle factors that effect work attitude
  • Design work and productivity improvement
  • Influence work behavior and climate positively
  • Management processes
  • Concept of productivity
  • Concept of work and ethics
  • Organizational culture and values
  • Productivity improvement techniques
  • Target setting practices
  • Leadership styles and skills
  • Attitude change for improved performance
  • Developing skills for improved performance
  • Communication and productivity
  • Compensation for improved productivity
  • Leadership for sustained performance
Relationshipmanagement

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Welcome to the age of the customer! Today's customer is much more sophisticated than ever. Businesses have since moved to customers' doorsteps. Modern competitive business landscape has therefore thrust upon organizations the need to consistently wow and deepen relationships with their customers. Going beyond the ordinary and delivering the impossible has become the mantra; using corporate customer relationships to underpin the Customer Value Proposition and to sustainably drive customer loyalty and profitability. Focus is to win the loyalty of target customers through a differentiated Customer Value Proposition.

Duration: Four Hours
  • Learn to profile and dimension customers
  • Understand the key concepts of CRM,
  • Familiarity with identifying and embedding a customer focused strategy
  • A grounding in ‘Consultative Sales' techniques
  • Understand the importance of customer retention to underpinning profitability
  • Introduction to key concepts of CRM
  • The role of customer research and customer understanding
  • The use of 'customer profiles' for smaller businesses
  • Importance of good processes in CRM and customer retention
  • The principles of sales and service automation
  • The principle of ‘Customer Solutions'
  • Conversion form customers to loyalists and to marketers
Managing delinquent relationships and debt recovery strategies

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Credit management and debt collection present us with seemingly endless challenges. We want to secure business contracts and expand our sales, but are concerned that our customers do not pay up. Profit margins are not achieved, and we end up financing other people's businesses. Effective credit management would definitely have a significant impact on a company's performance. This training will offer contemporary strategies and techniques to deal with these intractable problems

Duration: One day
  • Understand the strategic importance of credit management
  • Develop and apply an effective credit assessment
  • Implement a proactive credit management and debt recovery strategy
  • Appreciate customer psychology
  • Negotiation strategies in difficult debt collection cases
  • Understand the legalities surrounding the debt recovery
  • Handle excuse / reason for delay or non-payment professionally.
  • Apply unique techniques to different situations
  • Elements of an effective credit contract
  • Collecting and improving the quality of information
  • Alternative settlement mechanism
  • Use of external debt collection agencies
  • Systems, processes and documentation
  • Customer psychology
  • Communication: Written, telephone, and in person visits
  • Escalation procedures
  • Detecting early warning signals and initiating the right strategy to counter them
  • Dealing with difficult debtors
  • Negotiation in debt recovery – integrative "win-win" interest-based negotiation
  • Initiating legal action, documentation, legal process, judgment,
  • Effective Collection Techniques
  • Negotiating for a Settlement
Managing and supervising employees

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Supervisors play important role in the achievement of organizational objectives. They relate with junior staff, managers, customers and the general public. They work with operative to achieve their organizational objectives. To enable them perform their role effectively they have to be equipped with appropriate skills and competencies. This program is designed to equip participants with management and supervisory techniques. It is expected to provide them the required leadership and supervisory skills to build and manage teams more effectively for the attainment of their organizational objectives.

Duration: Five Hours
  • Identify roles as leaders of work teams in organizations
  • Identify the problems of work teams and proffer appropriate solutions
  • Cope with problems of change
  • Improve organizations communication processes
  • Managing costs in operations
  • Apply appropriate productivity improvement methods
  • General principles of supervision
  • The supervisor as a leader
  • Planning and organizing work
  • Problem solving and decision making
  • The supervisor and quality management
  • The supervisor and cost control
  • Delegation and authority
  • Team building
  • Effective communication skills
  • Motivation and personnel
  • Effecti9ve time management
  • Health and safety
Effective branch management course When you manage a branch, you take responsibility for the way customers feel about the organization. This means demonstrating the dedication it takes to help customers make patronage decisions. It means showing the value of empathy in recognizing that each customer is unique. Being a branch manager will test and reward your skills like nothing else. You may have just one job title, but you're expected to be coach, colleague, friend, leader, diplomat and ambassador. It's a role that lies at the very heart of any business, a role that matters to both customers and fellow colleagues.

Duration: Five Hours
  • Learn how to manage a branch
  • Lead and manage subordinates
  • Learn to take charge for performance-achieving organizational objectives in the branch
  • Communicate with HO
  • Cooperate with peers, superiors and other stakeholders
  • The concept of effective branch management
  • Effective Branch / Head Office communications
  • Problem solving & decision making
  • Marketing & sales management
  • Customer relation / service management for branch managers
  • Branch cost management
  • Organizing the branch
  • Performance management for branch managers
Effective Presentation Skills

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Public speaking ranks highest amongst the top fears. Most of us have difficulty putting our thoughts into words. Superior presentation skills are crucial to personal/professional growth. At the end of the course, you'll learn how to communicate more effectively through simple methodology to improve your speaking style and presentation delivery. The training manual is designed to help you get long-term results. It includes valuable tips with the latest information to equip you with tools necessary to present highly professional presentations.

uration: One day
  • Learn the myths in public speaking.
  • Understand tips to overcome nervousness.
  • What it takes to present like a pro.
  • Review proven techniques that work.
  • Understand style and how to use it.
  • Verbal and non-verbal communications
  • Myths in public speaking.
  • Tips to overcome nervousness.
  • Components of an audience analysis.
  • Techniques of presentations.
  • Style and how to use it.
Fraud Prevention and Control

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Unscrupulous and fraudulent practices cost banks billions of naira each year. Before now, bank robberies were just about the only security threat that banks faced. Now, bank security and fraud personnel must contend with a litany of new fraud issues, such as:
  • Credit card fraud
  • Internet security and fraud
  • Check fraud
  • Identity theft and fraud information system breaches
  • Deposit fraud
  • New account fraud


Duration: One day
  • Learning how to read and understand credit reports
  • Understanding the good, the bad and the ugly of each.
  • Learn what you can do to uncover inaccurate information before you and your institution become the victim.
  • Watching fraud before it happens
  • Identity theft prevention channels
  • Alert Products that work to reduce your risk
  • Credit scoring when opening, monitoring, and closing accounts
  • Credit scoring to prioritize accounts receivable
  • Reviewing the factors that determine the Credit Score
  • Compliance
Cross-Selling Training Program for Tellers

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Tellers have the toughest job in the world when it comes to selling. They are told to spot opportunities, cross sell products and services all while keeping their line ups to a minimum. Is it any wonder why they find it difficult to sell? Especially when you consider that the customer usually wants to get in and out of the branch quickly. As a tactical solution, this training outlines three simple steps that a teller can take to gain the customer's interest into learning more about the teller's desired product sale.

Duration: Four hours
  • Learn how to convert visitors to clients
  • Managing customers moods in a sales process
  • Obtaining prospect commitment
  • Business body languages
  • Tips on improving your body language
  • Product knowledge
  • Selling skills
  • Psychology of a customer at the teller point
  • Teller relationship management
  • Multitasking skills

TOP

MANUFACTURING TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Enhancing Organizational Change and Effectiveness

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Our business environment is currently experiencing major changes. Public and private sector organizations are going through profound transformation occasioned by globalization, regulatory changes, instability of business environment, etc. Like never before, there is a compelling need for organizations to develop competencies that will facilitate their response to these challenges and to provide quality services to its publics. This program is designed to equip participants with requisite skills to initiate, maintain and sustain change.

Duration: One day
  • Diagnose organizational health and problems
  • Sharpen problem solving skills
  • Introduce effective performance measurement, monitoring, and evaluation system
  • Plan, communicate and implement change
  • Develop corporate strategies
  • Introduce functional work culture
  • Develop organization driven by values
  • Characteristics of effective organizations
  • Developing core values in an organization
  • Enhancing organizational productivity
  • Creative problem- solving and decision making
  • Managing organizational change
  • Managing the human resource for sustained results
  • Effective organizational communication
  • Delegation and authority
  • Developing corporate strategy
  • Effective team building
  • Quality service delivery: The service charter
Strategic Management Program

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The rapid changes in our business environment have imposed huge challenges on organizations. To adjust positively to this new dispensation and challenges, organizations need to become more proactive in their planning efforts, especially if they want to develop the capacity to achieve superior performance. Strategic planning is a core requirement for success in today's turbulent business environment. But planning is not enough, organizations also have to develop the capability to competently implement their strategic plans. This program intends to help managers develop the ability to eliminate gaps in their corporate strategies, make plans to be more responsive to developments in their operating environment and implement those plans dine strategies effectively for enhanced organizational performance and results.

Duration: One day
  • Develop the ability to formulate and communicate strategic initiatives for achieving competitive advantage
  • Create an intelligent linkage between strategic plans and implementation
  • Introduce and manage change effectively in organizations
  • Critically evaluate organizational strategic plans
  • Develop organizational capacity in strategic planning and implementation
  • Overview of strategic plans
  • Strategic options/choices
  • Implementation function, process and challenges
  • Designing organizational structure for higher results
  • Leadership and motivation
  • Activity planning
  • Managing change
  • Criteria for evaluating strategic plans
Total Quality Management

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Quality products and services are known to add value and generate stakeholder's confidence. Total quality management (TQM) holds the ace for effective and efficient product and service output. Commitment to TQM can enable an organization achieve zero defects, low percentage customer rejects, improved productivity and performance. The program is designed to provide TQM orientation in organizations and to equip participants with TQM techniques, tools and skills.

Duration: One day
  • Determine the role quality management plays in the task of achieving the bank's objectives
  • Apply modern quality management techniques
  • Maintenance of quality at minimum overall cost to satisfy customers needs
  • Create enabling environment for employee commitment, empowerment, creativity, innovation and leadership development
  • Overview of total quality management
  • TQM: as a strategic management tool
  • Organizational diagnosis for total quality management
  • Team building/quality circles
  • Quality assurance and ISO90000
  • Business process re-engineering
  • Quality service delivery
  • Building a customer driven organization
  • Quality audit measurement
  • Implementing and organizing for total quality management
Strategic Sales Management Program

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Management of sales function is critical in every organization. Modern sales are beyond effective sales force, quality branding and effective distribution of products. Harmonizing the entire sales process and in symphony with management efforts requires and integrated approach; from recruiting the right personnel to motivation and compensation plans.

Duration: One day
  • Analyze business environment
  • Exploit market opportunities
  • Effectively and efficiently manage sales programs
  • Recruit and select sales force
  • Design sales program
  • Manage sales force
  • Overview of sales force management
  • Recruiting and selecting salesmen
  • Training and developing sales personnel
  • Establishing and segmenting sales territories
  • Managing and controlling sales force
  • Compensating sales personnel
  • Selling consumer products, industrial products, services
Performance Improvement

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Improvement is crucial to the performance of any enterprise. Survival and growth are measures that facilitate the achievement of organizational objectives. In small and medium enterprises the central element of performance improvement which includes setting of targets and measurements of performance based on the defined goals and objectives need to be effectively managed in view of the complexities of their operating environment

Duration: One day
  • Explain the concept of performance management
  • Identify the roles of performance management to development
  • Identify constraints of performance in SME sub sector
  • Design strategies for performance improvement in SMEs
  • Concept and imperatives of performance management in SMEs
  • Frame work for target setting and performance measurement
  • Appraisal of SMEs and performance management
  • Quality management and performance improvement
  • Performance management techniques
Strategic Planning

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Effective planning is a desirable tool for effective service delivery and goal achievement. Those who fail to plan are unable to take advantage of opportunities and cope with challenges in the environment. Small business operators need strategic planning skills to plan and properly manage their businesses. Against this background, the program is designed to upgrade the most needed managerial competence of small scale industrialist to reduce the rate of business failures.

Duration: One day
  • Identify the environment factors that affect their businesses
  • Diagnose businesses and make necessary changes
  • Apply relevant strategies, management tools and techniques
  • Strategic planning concept
  • Management function and tasks
  • Environmental diagnosis
  • Problem solving and decision making
  • Planning and controlling
  • Financial planning
  • Management games
  • Business plan/ feasibility study preparation and presentation
  • Field visit and venture ideas selection
Management roles and functions

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Managers plan, staff their organizations, organize, coordinate and carry out a lot of other duties to achieve organizational goals. Engineers, surveyors, architects, technologists and a host of other professionals perform managerial duties as they ascend the organizational ladder. Managers and professionals achieve most of their goals working with other people. To enable them perform their duties optimally, they have to develop and utilize appropriate management skills and techniques. This training is designed to enable the participants to develop administrative and managerial competencies needed by them to achieve their organizations.

Duration: One day
  • Plan and schedule resources to improve performance
  • Develop programs and projects to achieve organizational goals
  • Implement programs effectively
  • Perform management functions effectively
  • Communicate effectively
  • Principles and practice of management
  • The manager as a leader
  • Work ethics and values
  • Planning and organizing work
  • Decision-making process
  • Project planning and implementation
  • Delegation and authority
  • The control function
Strategic Business Plan

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Effective strategy formulation skills are highly prized in corporate leaders. They are even much more essential during recessions. The ability to develop operational business strategies, then take those strategies from plan to action sets true leaders apart from others. Forward-looking strategy formulation can make the difference between a profitable business and one that stagnates. All entities aspire for growth; more importantly, planned growth. Growth can only occur through foresight, vision, understanding of the markets and competitive analysis, then taking action. Our strategic business plan training focuses on planned growth and business sustainability through deliberate set of actions.

Duration: One day
  • How to innovate the future and formulate an action plan.
  • Develop specific objectives to steer company in the right direction.
  • Arrange a team that will drive success.
  • Plan resources, money, and time
  • Create a culture of achievement
  • Learn to write a compelling vision/mission statements
  • Current performance review
  • Purpose, opportunities and potentials of the business
  • Vision/Mission statements and core values
  • SWOT analysis and establishing effective long-term strategic goals
  • Converting long-term strategic goals into a projected business plan
  • Five years financial projections

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DISTRIBUTIVE TRADE TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Small Business Management Training

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Small businesses in Nigeria face a number of challenges. These include poor state of infrastructure, lack of access to funding, high cost of funds, intense competition, adverse economic climate and high rate of failure. These challenges require small business operators to develop and use core enterprise management skills and competencies. This training is specifically designed for SMEs operators to develop management capabilities for their enterprise survival and improved profitability.

Duration: Five Hours
  • Identify factors which affect small businesses management in Nigeria
  • Plan their business activities effectively for improved performance
  • Manage resources efficiently and
  • Apply financial, personnel , production and marketing skills in SMEs management
  • Management of SMEs-an overview
  • Challenges and strategies for survival
  • Planning and organizing function
  • Products and services
  • Marketing of products and services
  • Personnel requirements of SMEs
  • Financing of SMEs
  • Basic record and accounts
  • Use of appropriate technology
Strategic marketing

Get Price /participant
Marketing in today's complex business environment is a tremendous challenge due to increased competition, knowledgeable customers and unpredictable market dynamics. Competency in product knowledge, pricing, positioning and good grasp of processes is no longer sufficient. Successful marketing has moved to marketing intelligence, competitive analysis and integrated strategy to defend and grow market share. This course consists of high level lecturing, practical market analysis, competitive analysis, market penetration and deepening strategies.

Duration: One day
  • Understanding the chain of marketing process and marketing mix
  • Carrying out SWOT analysis
  • Understanding competitive analysis
  • Carrying out marketing intelligence
  • Learn market segmentation and penetration strategies
  • Definition/ understanding of marketing
  • The marketing concept
  • Strategies for marketing unique products and services
  • The marketing mix
  • Sales process
  • Selling Skills
  • SWOT analysis
  • Competitive analysis
  • Intelligence gathering strategies
  • Territorial segmentation

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HOSPITALITY TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Principles of Customer Service in Hospitality

Get Price /Participant
This highly interactive course provides the fundamental framework to base customer service standards on. The training addresses all learning styles allowing staff who are currently in customer facing role (this can include internal and external customers) in hotels looking continuously at improving customer retention and seeing immediate results. This is career transforming and a masterstroke to generate dramatic patronage in hospitality business.

Duration: Five Hours
  • Understanding the importance of excellent customer service
  • Assist staff to communicate more effectively and efficiently with guests
  • Assist staff to demonstrate attentiveness to client needs
  • Using and remembering names and making conversation
  • Working towards WOW - first impressions
  • How effective is your communication and the power of listening
  • Tourism - It's everyone's business - The value of tourism
  • Now it's up to you-The five key commitments
Reception Skills

Get Price /Participant
Hotel receptionists make guests feel welcome, deal with room bookings and cancellations, and handle requests in an efficient and professional way. Receptionists play a very important role in hospitality business. Other duties would include dealing with the public, answering telephones, filing, general administration and showing any visitors their way around the building.

Duration: Five Hours
  • Learn how body language accentuates sales in hospitality business
  • Effective communications in hospitality
  • Delivering a wow experience to a guest
  • Front desk officer and responsibilities
  • Guest anticipation
  • Dealing with reservations and cancellations
  • Front desk body language
  • Guest management
  • Preparing bills and taking payments
  • Dealing with special requests
  • Handling irate guests
  • Cross-selling
  • From loyalist to marketer
  • Ethics in hospitality
Selling hotel services

Get Price /Participant
Selling hotel services is now more critical than at any time. Competition has significantly increased with more exquisite hotels being introduced on regular basis. Technology has also impacted marketing and impressions in hospitality business. Hotel sales is now an ongoing journey for proactive hoteliers intent on effective positioning and dramatic patronage. Deliberate selling of hotel services closes more sales and facilitates patronage. In this training, participants will gain exposure to best practices that will make it easy to stand out from competition and close more business both from incoming leads and diligent prospecting efforts.

Duration: Five Hours
  • Listening interactively empathy.
  • Using investigative selling approach to uncover "the story"
  • Presenting relevant benefits.
  • Overcoming objections.
  • Asking for referrals.
  • Establishing a disciplined routine for prospecting
  • Prospecting and "Warm Calling."
  • The sales process
  • Uncovering and overcoming objections
  • Trends that have affected buyer behavior and what hotel sales staff need to do to adapt
  • Review of each stop on the hotel sales cycle
  • Follow-up.
  • Closing the Sale.
  • Relationship Management.

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PUBLIC SECTOR TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Conflict Management and Resolution

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Conflict is everywhere. All over the world there are disputes that are latent, emerging or manifest. Conflict arises partly from two parties disagreeing over the distribution of resources. Conflict is the result of the diverse characteristics of our thoughts, attitudes, beliefs, perceptions, system and structures. It is part and parcel of our existence and we all have influence and power over whether conflict becomes negative or positive. This program is designed to address the management or resolution of conflict in the way we exercise our influence and power.

Duration: One day
  • Develop shared values in conflict management
  • Identify causes and types of conflict
  • Analyze tools for conflict resolution
  • Develop positive attitudes and interactions in their teams and organizations
  • Apply appropriate intervention strategies in conflict resolution
  • Conflict management and resolution: an overview
  • Causes and types of conflicts
  • Stages of conflict development
  • Personal attitudes towards conflict
  • Methods and strategies for conflict resolutions
  • Tools for conflict analysis
  • Management /union conflicts
  • Culture and conflict management
  • Roles of third parties in conflict resolution
  • Effective communication in conflict resolution
  • Post conflict relationship
Advanced Management Program for Secretaries and Personal Assistants

Get Price /participant
The job of managers has become more complex and demanding because of increased challenges in the environment. Workers at all levels now assume more responsibilities because of down sizing and increased use of technology in our organizations. Secretaries and personal assistants work as aids to managers and are themselves facing greater challenges. They have to do more planning and organizing, use more sophisticated techniques and tools and a variety of professional and social skills to achieve organizational goals. This workshop is designed to top-level secretaries and personal assistants, especially those who have attended our basic management workshop for secretaries and personal assistants

Duration: One day
  • Coordinate meetings and committee work effectively
  • Support organizations' service delivery programs
  • Complement the corporate relations and marketing functions
  • Facilitate interdepartmental relationships
  • Act as vital link in organizations' information flow
  • Handle complex office equipment and facilities
  • Manage office staff and resources competently.
  • Management function and objectives
  • The changing role of secretaries and personal assistants
  • Challenges facing secretaries and personal assistants
  • Quality service delivery in public and private sectors
  • Planning and organizing work
  • Effective delegation and authority
  • Managing relationships in the organization
  • Human resource management function
  • Problem solving and decision making
  • New technologies and the secretarial function
  • Public relations at work
Inter-Personal Skills Improvement program for Secretaries and Personal Assistants

Get Price /Participant
Organizations manage relationships to ensure supportive work climate for optimum performance. Conflicts arising from poor inter-personal relations can undermine organizational goals. One of the fundamental duties of secretaries and personal assistants is to manage relationships. They manage relations between their bosses and superiors, peers and subordinates. The way they perform their duties can also have significant effect on interdepartmental relationships. To enable them cope with pressures of their jobs, build supportive relations and perform their duties effectively, they must have outstanding inter personal relation skills. This program is designed to enable secretaries and personal assistants manage internal and external relationships and enhance harmony, yet achieve optimum performance.

Duration: One day
  • Identify their roles and responsibilities
  • Plan their activities more effectively
  • Relate more effectively with superiors, managers, colleagues, customers and members of the public
  • Operate as effective team members
  • Communicate effectively
  • Provide timely reports and information
  • The secretary and personal assistants as managers of relations skills
  • Interpersonal relation skills
  • Strategies for building interpersonal relations
  • Personal factors in interpersonal relations
  • Effective team building
  • Effective communication
  • Cultural pattern of interpersonal relations
  • Effective use of feedback in inter personal relations
  • Conflict management
  • Forging strategic partnership in our organizations
General Supervisory management

Get Price /Participant
Supervisors play important roles in the achievement of organizational objectives. They relate with junior staff, managers, customers and the general public. They work with operative to achieve their organizational objectives. To enable them perform their role effectively they have to be equipped with appropriate skills and competencies. This program is designed to equip participants with management and supervisory techniques. It is expected to provide them the required leadership and supervisory skills to build and manage teams more effectively for the attainment of their organizational objectives.

Duration: One day
  • Identify their roles as leaders of work teams in their organizations
  • Identify the problems of their work teams and proffers appropriate solutions
  • Cope with the problems of change
  • Improve their organizations communication processes
  • Manage costs
  • Apply appropriate productivity improvement methods
  • General principles of supervision
  • The supervisor as a leader
  • Planning and organizing work
  • Problem solving and decision making
  • The supervisor and quality management
  • The supervisor and cost control
  • Delegation and authority
  • Team building
  • Effective communication skills
  • Motivation and personnel
  • Effective time management
  • Health and safety
Corporate affairs and community relations

Get Price /Participant
The ability of organizations to survive and stay relevant depends largely on their relations with the various publics and stakeholders. Corporate affairs and public relations managers are primarily reasonable for the management of this function. The task of gaining and sustaining corporate reputation and relating with the various publics is a daunting task. This program is designed to equip participants with the knowledge, skills and competencies necessary for carrying out corporate affairs functions and public relations.

Duration: One day
  • Identify the challenges of corporate and public relations
  • Relate corporate affairs and public relation function to the objectives of their organization
  • Formulate strategies to strengthen relationship between organizations and stakeholders
  • Evaluate the impact of community relations projects
  • The role of corporate affairs in organization
  • Corporate missions goals and challenges
  • Core issues in corporate and public relations
  • Public relations tools and strategies
  • Media relations in management
  • Media production techniques
  • Community relations function
  • Management of community relations projects
  • Protocol management
Work Ethic and Organizational Productivity

Get Price /Participant
Employee' attitude to duties and responsibilities has major effect on organizational productivity. Their commitment and loyalty to their organizations and their positive attitude to peers and superiors in the course of their job performance are necessary requirements for industrial harmony and higher productivity. Their respect for organizational core values has huge effect on results. Managers need to build positive work attitudes for the attainment of their organizations objectives. This training is designed to equip participants with the requisite skills and work values essential for fully exploiting the creative potentials of the human resource for improved productivity. It also details the values of transparency, honestly and accountability in work place.

Duration: One day
  • Analyze the prevailing work of ethics and their impact on organizational performance
  • Identify factors that have negative effects on employees' attitude to work;
  • Handle factors that effect attitude to work
  • Develop strategies for managing human resources for higher productivity
  • Management processes
  • Concept of productivity
  • Concept of work and ethics
  • Organizational culture and values
  • Productivity improvement techniques
  • Target setting practices
  • Leadership styles and skills
  • Attitude change for improved performance
  • Developing skills for improved performance
  • Leadership for sustained performance
Delivering Effective Customer Service in the Public Sector

Get Price /Participant
Delivering Exceptional Customer Service centers around five key concepts that either make or break customer service in your organization. This program fills an unmet need in the public sector by helping agencies apply proven principles of customer service to meet the rising expectations of citizens and internal customers. The concepts of collaboration, individual responsibility, trust, communication and flexibility are paramount to achieving the highest level of customer satisfaction. Service doesn't happen in a void; it occurs in the context of work and within the scope of your organization. Delivering Exceptional Customer Service sets a practical foundation for the application of customer service practices; it reveals predictable patterns in customer behavior; showcases tactics that will work in conflict situations; and presents a systematic approach to ensuring that your organization exhibits professionalism in service.

Duration: One day
  • Identify the 3 dynamics of quality customer service: a service philosophy, customer-oriented employees and customer–friendly systems.
  • Match customers' expectations with requirements
  • React positively in all interactions with customers
  • Handle obstacles to service excellence and effectively manage the service delivery process.
  • Develop and maintain a positive mental attitude in the customer service
  • Servant attitude vs. service attitude – satisfy your customers with a professional, balanced approach
  • How well do you listen, a self-assessment
  • Self esteem evaluation
  • The customer satisfaction model
  • Moments of truth – your chance to influence your customer
  • Rate your customers' satisfaction
  • How customer-friendly are you?

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HEALTH WORKERS TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Basic Management for Health Professionals

Get Price /participant
The challenges of managing health care services have become a herculean task in recent times. The management of health care institutions, financing of operations, sourcing and utilization of health care resources, efficient dispensation of drugs and building of the medical team are basic functions of medical practitioners, administrators and other officers involved in health care delivery. This workshop is designed to enable health administrators become better managers of the health care system and institutions, relate better, make quality decisions and use resources more efficiently.

Duration: One day
  • Develop effective work teams and inter personal skills
  • Plan and utilize health care resources effectively
  • Make quality health care decisions
  • Communicate effectively with colleagues and relevant publics
  • Use varieties of management techniques to solve problems in health care situations.
  • Management processes
  • Management of health institutions and services
  • Planning and organizing
  • Leadership and supervision
  • Team building for effective service delivery
  • Managing relationship in the hospital environment
  • Effective communication skills
  • Problem solving/decision making
  • Motivation of staff
  • Effective resource management
  • Performance appraisal.

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EDUCATIONAL INSTITUTIONS TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Train the Trainers program

Get Price /Participant
Organizations invest in training and development as a means of improving knowledge, skills, attitudes and capability of their workforce. There are currently poor standards of management training in our environ. Those who have the responsibility for training need more than good education and expertise in specific subject areas to understand how people learn. They should have the capability to identify training needs, design and implement training programs. This program is therefore designed to enable participants acquire professionalism in training using most modern techniques.

Duration: One day
  • Identify training needs at individual, occupational and organizational levels
  • State training objectives
  • Design curricula to meet specific training/learning objectives
  • Use wide variety training methods
  • Coordinate training program and evaluate their effectiveness.
  • The training function: An Overview
  • Theories of learning
  • Identification of training needs
  • Setting training objectives
  • Program design
  • Training methods
  • Preparation of session plans
  • Presentation skills
  • Evaluation of training programs
Advanced Presentations Skills

Get Price /Participant
This a critical training program meant for those whose job requires making presentations on constant basis or those who want to gain important visibility. Since most of us have difficulty putting our thoughts into words, this course delivers simple methodology to improve speaking styles and presentation delivery. Superior presentation skill is crucial to personal / professional growth; you'll learn how to prepare material easily and communicate more effectively. Since the expression: "Practice makes Perfect" doesn't hold true in public speaking - it's important to know the basics of what works and what doesn't work. The expression is actually: "Practice makes Permanent."

Duration: One day
  • Understand the dynamics of expert public speaking.
  • Perfect presentation and public speaking skills.
  • Learn valuable tips and checklists with latest information to equip you with the tools necessary to present professionally.
  • Uncover the myths in public speaking.
  • Review the tips to overcome nervousness.
  • Understand the components of an audience analysis.
  • Understand what it takes to present like a pro.
  • Review proven techniques that work.
  • Understand style and how to use it.
  • Use of PowerPoint for presentations

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GENERAL TRAINING PROGRAMS

TOPIC/FEE OVERVIEW/DURATION LEARNING POINTS CONTENT
Work Ethic and Organizational Productivity

Get Price /Participant
Employee' attitude to duties and responsibilities has major effect on organizational productivity. Their commitment and loyalty to their organizations and their positive attitude to peers and superiors in the course of their job performance are necessary requirements for industrial harmony and higher productivity. Their respect for organizational core values has huge effect on results. Managers need to build positive work attitudes for the attainment of their organizations objectives. This training is designed to equip participants with the requisite skills and work values essential for fully exploiting the creative potentials of the human resource for improved productivity. It also details the values of transparency, honestly and accountability in work place.

Duration: One day
  • Analyze prevailing work of ethics and their impact on organizational performance
  • Identify factors that have negative effects on employee attitude
  • Handle factors that effect attitude
  • Develop strategies for managing human resources for higher productivity
  • Influence work behavior and climate positively
  • Management processes
  • Concept of productivity
  • Concept of work and ethics
  • Organizational culture and values
  • Productivity improvement techniques
  • Target setting practices
  • Leadership styles and skills
  • Attitude change for improved performance
  • Developing skills for improved performance
  • Communication and productivity
  • Compensation for improved productivity
  • Leadership for sustained performance
Effective Communication and Interpersonal Relations

Get Price /participant
Many organizations are characterized by poor relationships and conflicts. People tend to work at cross-purposes. Undoubtedly, managers and their subordinates perform better when there is effective communication, interpersonal relations and harmony in organizations. Communication and interpersonal relations are potent tools for forging shared values, commitment and harmony in organization. This program has therefore been designed to sharpen skills of participants in communication and interpersonal relations for improved work climate and performance.

Duration: One day
  • Identify factors that effect relations at the work place
  • Minimize incidences of communication breakdown and conflict
  • Relate more effectively with superiors, peers and subordinates
  • Apply basic communication skills
  • Improve relationship
  • Use interpersonal skills to improve performance
  • Management process
  • Communication function in an organization
  • Interpersonal relations functions
  • Work ethics and values
  • Memorandum writing
  • Team building
  • Effective use of language
  • Handling organizational conflict
  • Personal effectiveness
Leadership and Motivation

Get Price /Participant
Managers achieve most of their results working with other people. To achieve targets and the goals of the organizations, they have to provide the direction, climate and the drive. They are expected to provide appropriate leadership and motivation. As they strive to cope with increased internal and external challenges, the need for a combination of the right leadership skills and appropriate motivational tools have become more demanding. This program is designed for officers who are already occupying leadership positions in organizations as well as officers who have potentials to occupy such positions.

Duration: One day
  • Develop shared values on effective leadership
  • Apply appropriate leadership styles in their situations
  • Identify/apply motivational tools to achieve corporate aims
  • Plan programs of departments effectively
  • Direct action appropriately through personal commitment
  • Leadership role and functions
  • Leadership styles and skills
  • Management by objectives
  • Problem solving and decision making techniques
  • Delegation and authority
  • Motivation of workers
  • Performance appraisal
  • Effective communication
  • Team building
  • Effective time management
  • Decision making process
  • Effective delegation
Team building for peak performance

Get Price /Participant
Achieving superior performance in dynamic business environment depends greatly on the quality of human resources available and their ability to work together as a team. This training is designed to equip participants with the ability to build effective work teams and to manage their subordinates in a way that enables them to show commitment to team effort and use their creative abilities to achieve organizational goals.

Duration: One day
  • Build effective work teams
  • Develop team values and enhance commitment to team effort
  • Contribute more positively to the development process of teams
  • Analyze the performance level of teams for possible improvement
  • Lead and control teams effectively
  • Handle difficulties in the teams
  • Communicate effectively with their members
  • Team building role and function
  • Group dynamics
  • Stages of team development and improvement
  • Characteristics of effective teams
  • Team building exercises
  • Team leading and maintenance
  • Communication and interpersonal relations in teams
  • Problem solving/decision making in teams
  • Handling team conflicts
  • The individual and personality traits
  • Attitude change
Time and Stress Management

Get Price /Participant
Like other resources, time requires proper management. Time is unique because it is transient and irreversible. Non-achievement of targets is often the cause of considerate pressures and stress. Several factors in organizations and our environment create inefficiencies and constitute time wasters. In spite of these challenges, staff members have to manage their time effectively to achieve set goals within available time. This program is designed to equip participants with knowledge and skills to manage time, stress and stressful situations effectively.

Duration: One day
  • Learn to plan their activities more effectively
  • Prioritize their functions
  • Identify time wasters
  • Use appropriate techniques for planning and achievement of targets
  • Identify causes of stress and how to manage it
  • Principle and practice of time management
  • Time wasting factors
  • Planning and organizing
  • Effective delegation and authority
  • Causes and effects of stress
  • Handling stressful situations
  • Behaviors and personal profiles
  • Personal effectiveness
  • Managing organizational climate/mood for effective performance
Middle Level Management Development Training

Get Price /Participant
Middle level managers provide valuable input into corporate policies. They are primarily concerned with policy implementation. They act as a vital link between top management and the operative level. Their job performance largely accounts for the performance of their organizations. Middle level managers are constantly under pressure from top and from bottom. They have to cope with these pressures and at the same time develop core competencies to achieve their goals. This program is expected to provide participants with modern management skills necessary for improved organizational performance, to enable them respond appropriately to emerging challenges in their environment.

Duration: One day
  • Use appropriate problem solving and decision making techniques
  • Identify key variables in organizational process
  • Manage organizational resources
  • Apply basic financial principles to managerial decision- making
  • Respond appropriately to challenges and change
  • Management processes
  • Developing effective organization
  • Planning and organizing work
  • Management decision making process
  • Team building for peak performance
  • Delegation and building
  • Human resource management function of the manager
  • Marketing company's products and services
  • Motivation of workers
  • Time and stress management
  • Change management
Mentoring for Success

Get Price /Participant
Over eighty-five percent of blue-chip companies provide mentoring opportunities for their employees, as they know mentoring improves their recruitment, training, succession and retention efforts. Mentoring is not only beneficial for the mentees; mentors often comment that they experience great satisfaction from guiding and inspiring a mentee. Mentors are also able to leave their legacy - hard earned knowledge that has been transferred to their mentee. Reap the rewards of mentoring a protege. Ralph Waldo Emerson has said, "It is one of the most beautiful compensations of this life that no man can sincerely try to help another without helping himself.

Duration: Five Hours
  • Learn what it takes to become a skilled mentor.
  • Match your experience to a mentee.
  • Know how to develop and maintain a successful relationship
  • Provides an overview of mentoring
  • Methods for developing successful mentoring relationships.
  • The History and benefits of mentoring
  • The myths and facts of mentoring
  • Mentoring opportunities within your organization
  • 10 Tips for becoming a successful mentor
  • Rapport building
  • Guidelines for structuring the match
  • Setting stretch goals and other match Activities/discussions
  • Helping mentees to Problem-Solve
  • Positive Match Closure
Change Management

Get Price /Participant
Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people's hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

Duration: Five Hours
  • Learn how to cope with change
  • Understand how to help and guide colleagues to manage change
  • See change as an essential element to be accepted.
  • Understand that adapting to change is attitudinal.
  • See change as an opportunity for self-motivation and innovation.
  • Define Organizational Change
  • What is there to manage?
  • Resistance to Change
  • Managing Organizational Change
  • Change and attitudes
  • Identify strategies for helping change to be accepted and implemented in the workplace.
Advanced Presentations Skills

N10,000/Participant
This a critical training program meant for those whose job requires them to make presentations on periodic basis. It is also essential for those who want to gain important visibility. Since most of us have difficulty putting our thoughts into words, this course delivers simple methodology to improve speaking styles and presentation delivery. Since superior presentation skills are crucial to personal / professional growth.

Duration: One day
  • Understand the dynamics of expert public speaking.
  • Perfect presentation and public speaking skills.
  • Learn valuable tips and checklists to equip you with the tools necessary to present professionally.
  • Uncover the myths in public speaking.
  • Review the tips to overcome nervousness.
  • Understand the components of an audience analysis.
  • Understand what it takes to present like a pro.
  • Understand style and how to use it.
  • Use of PowerPoint for presentations
Training Methods and Skills

Get Price /participant
A good training design may be undermined by wrong or faulty use of training methods. Also, a good knowledge of a subject area does not necessarily guarantee an effective training presentation. A good training enhances learning and transfers learning into work performance. Management educators and trainers do not only need to identify the various delivery methods, particularly experiential methods, but also need skills and capability to affectively use the training methods. This workshop is designed for management educators and trainers, especially those who lead classroom sessions, to ensure that they use appropriate delivery methods to facilitate learning.

Duration: One day
    Identify the problems of adult learning in training situations;
    Identify the various training methods;
    Select appropriate methods required for effective training
    Apply training skills relevant to their peculiar situations
    Prepare and make effective presentations
  • Training function
  • Principles of adult learning
  • Overview of training methods
  • Use of lecture, case study, discussion, brainstorming, role play, distance learning and in-tray exercise methods
  • Coaching, counseling and mentoring
  • Preparation of session plans
  • Micro training sessions.

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Contact SFC Nigeria
Contact SFC Nigeria
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